FAQs

ABOUT THE MSF WAREHOUSE

  • What is the MSF Warehouse?

     

    The online MSF Warehouse is a donation platform based on the e-cart concept. The items you see on this site are the materials and supplies from actual MSF warehouse located around the world, with the largest in Bordeaux, France. MSF has a sophisticated logistics system that allows critical supplies stored at the warehouses to be sent to projects in Africa, Asia, Latin America and other parts of the world rapidly, as soon as they are needed. 

    In the MSF Warehouse website, you can find a wide variety of supplies and kits used in MSF aid projects, as well as some of the key roles of the people who carry out our aid work and learn how we use them in our work. You can choose these items as a symbolic gift or as a one-of-a-kind gift to honour your friends and loved ones.

    Your purchase is a symbolic gift. This means that when you choose an item you are contributing to the overall mission of MSF, and not necessarily the items you purchased. All the items you see in the MSF Warehouse are actual products, and are used by MSF in projects around the world. However the volume of items needed and the exact time they may be required is difficult to predict. Your gift may be used to fund any relief items and activities MSF engages in to help people in need of emergency medical care.

  • What types of items can I find on the MSF Warehouse?

     

    The MSF Warehouse has a wide variety of items that you can choose from. They are divided into six main categories: Emergency Supplies, Logistics, Send A  Field Worker, Medical Equipment, Supplies and Medicines & Gift Ideas.

  • How do you decide which items to include in the MSF Warehouse and how do you know their cost?

     

    The items you see in the MSF Warehouse are all actual supplies MSF uses in its field work. The items have been taken from real MSF warehouse catalogues used by MSF logisticians to stock the warehouses and supply centres. The cost you see are the actual prices as listed in these catalogues. As list prices in MSF catalogues appear in Euros, they have been converted to Hong Kong dollars, applying the exchange rate as of November 30, 2015

  • What is the MSF Warehouse Privacy Policy Statement?

     

    MSF is committed to keeping your information private and secure. You can read details about our privacy policy statement here.

GETTING STARTED

  • How do I get started on the MSF Warehouse?

     

     

    It’s simple!

    1. Select a category that interests you from the menu bar.
    2. Browse the thumbnail images of the items in that category and click on one to learn more.
    3. Click ‘Add to Cart’ to make a donation at the cost of that items.
    4. Pick a related item on the same page to learn more, or select another category in the menu bar.
    5. After you’ve added all the items you want in your cart, click on ‘Cart’ at the very top right of the page and then 'Checkout' to complete your donation
    6. Follow the directions to provide your payment information.
    7. Your donation is complete! You will receive a confirmation email right away,
    8. After that, you will have the option to send a customized eCard if you want to give the symbolic gift in your loved one or friends’ You can send to max. 10 people in each donation.
    9. You will receive a confirmation email after the eCards are delivered.
    10. You can choose to skip the eCard sending part.

HOW DOES MY GIFT HELP?

  • Will my money actually help fund the purchase of the item(s) I bought?

     

    Your purchase is a symbolic gift. This means that when you choose an item you are contributing to the overall mission of MSF, and not necessarily the product you purchased. All the items you see in the MSF Warehouse are actual products, and are used by MSF in projects around the world. However the volume of items needed and the exact time they may be required is difficult to predict. Your gift may be used to fund any relief items and activities MSF engages in to help people in need of emergency medical care.

  • How can I find out more about the people/project(s) my gift has helped?

     

    You can learn more about MSF’s work in the annual MSF Activity Report. It provides a country by country overview of the medical humanitarian emergencies MSF responded to in the previous year, including statistics and summaries. It also includes information on specific projects, challenges, and accomplishments. The MSF Activity Report is released each summer. Please visit MSF International Activity Report (http://msf-seasia.org/report/16516) or MSF-Hong Kong Activity Report (http://msf-seasia.org/report/16528)for details.

     

ABOUT MY DONATION

  • How do I know my donation has been completed?

     

    A confirmation email will be sent to you when we have received your donation

  • What if I entered the wrong information during donation?

     

    If you’ve made a mistake with your donation or your data entry, simply contact us at 2338 8277 or email us at [email protected]

  • What will I receive after I have made a donation?

     

    The purchases made on the MSF Warehouse are symbolic gifts (see 'Will my money actually help fund the purchase of the item(s) I bought?'). Please note the item(s) you have chosen will not be delivered to you or your gift recipient. If you have purchased the gift as a present for a friend or loved one, you can send an e

    Card to indicate you’ve chosen an item in the MSF Warehouse and made a donation on their behalf. You will have this option when you complete your donation. Also, you will receive an email to confirm your donation.  

  • Is my donation tax-deductible? Will I receive a receipt?

     

    We will issue a receipt for all donations of HKD100 or above (Tax deduction is only applicable to Hong Kong resident). Please provide the following information along with your donation:

    • Name of donor
    • Mailing address

    You may use different name for the receipt, please tick “Different Name for Receipt” during donation and fill in the name accordingly.

  • How do the eCards work?

     

    You can purchase an item on the MSF Warehouse as a gift to someone you care about. A gift from the MSF Warehouse is a unique way to tell your friends and loved ones you’re thinking of them – whether it’s for a birthday, holiday celebration or to acknowledge a milestone. You can send a customized eCard after the donation to tell your friends and loved ones that you just gave a meaningful gift in their honour!
    It’s easy to send an eCard!  Here’s how:

    1. After you have completed the donation, you will have the option to send an eCard if you want to give the symbolic gift in your loved one or friends honor. Pick one item that you would like to embed in the eCard and write the customized message. You can send to max. 10 people in each donation.
    2. Your eCard will be sent as you have requested, and you’ll be notified when it gets sent.
  • Can I make a gift in honour of someone?

     

    Absolutely! We encourage gift giving from the MSF Warehouse: not only are you providing a unique present for someone you know, you are also providing emergency medical care for someone in need. Simply select the symbolic gift you’d like to purchase in honour of someone and send an eCard to that person’s email address. This option will be provided when you complete your transaction.

MAKING AN ADDITIONAL DONATION

  • I just made a “purchase” from the MSF Warehouse but would like to make an additional donation to MSF. How can I do that?

     

    To make an additional donation, you can purchase additional items on the MSF Warehouse, or visit ssl.msf.hk/donate to make a one-off donation, or to sign-up for monthly giving.  

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